Application FAQ

General Questions

How do I submit an application to Carleton’s graduate programs?

Admission to Carleton’s graduate programs is competitive. Although each program may vary slightly, the overall admission process is the same for all graduate programs and is a multi-step process. For complete step-by-step information on how to submit an application, please visit the Apply Online website.

Can you send me an application package?

No. Applications to Carleton are processed via an online application system. For complete information on applying to Carleton, please visit the Apply Online website.

Can I apply to more than one program?

Yes. You can apply to more than one program. You will need to create a separate application account and pay a separate application fee for each program to which you are applying.

I have submitted my application online. Do I need to send in a paper copy?

No. You do not need to submit a printed copy of your application. Unnecessary paper documents mailed to our office may cause delays in processing.

Requesting an Application Account

I made a mistake entering my email address when requesting an account but I can't change it. What do I do?

The email address entered when requesting an account is associated with that account and cannot be changed. If you have made an error, you will need to request a new application account using your correct email address.

I made a mistake entering my name or other information when requesting an account but I can't change it. What do I do?

Once you submit your Online Application Account Request, the information cannot be changed. You will need to contact graduate_studies@carleton.ca to deactivate the account, or create a new account using a different email address.

Why do some programs pre-screen applicants?

Pre-screening saves you time and money by allowing program administrators to determine if an applicant is suitable for the program from the time you request an application account.

How long does it take to complete my pre-screening?

It may take up to 2 business days for program administrators to review your pre-screening application. If you are eligible to receive an application account, you will receive an email from both Carleton and the Ontario Universities Application Centre (OUAC) with your application account information.

If you are not eligible, your pre-screen application will be denied and you will receive an email notification from the academic unit to which you are applying.

I've deleted the email that had my application account user ID and password. What do I do?

If you no longer have your application account ID (ITXXXXXXX), please contact graduate_studies@carleton.ca using the email address used in your application and we will provide you with this ID.

If you have already logged into your application account, successfully changed your password, go to log in website and click on the “Request a temporary password” link.

Applying Using an Online Application Account

What internet browser should I use to complete the online application?

For the most up-to-date information concerning browser support capabilities, please visit the log in website and scroll to the bottom to see Browser Support details.

I keep getting an error message when I try to log in or when I'm filling in my application. What do I do?

Ensure you are entering your correct User ID and password (case sensitive). If you are logging in for the first time, you may want to copy and paste your log in information. If you have previously logged in, ensure that you are using your new password.

If you are applying to more than one program, check to make sure that you have the correct user ID and password for the application to which you are attempting to log in.

If you receive an error message or are logged out of your application account when submitting information, it may be a result of the internet browser you are using. For the most up-to-date information concerning browser support capabilities, please visit the log in website and scroll to the bottom to see Browser Support details.

If you are still experiencing problems, please contact the Ontario Universities’ Application Centre at gradapps@ouac.on.ca or by calling (519) 823-1063.

Why do I keep timing out of the application process?

For security purposes, the application process times out automatically after 20 minutes of inactivity. You will have to log back in to the application and you may have lost information you had entered if you were in the process of filling in one of the forms when you timed out.

How long do I have to complete the online application?

You will have until the application deadline to complete your online application and submit your required documents. However, all application accounts expire at the end of September each year, regardless of the admission term. If you do not complete your application and pay the application fee by this date, you will need to request another application account.

I don't understand the questions in the online application that I have to answer. Who do I contact?

If you’re not sure how to answer a question on the online application or you have questions about the supplementary forms or required documents you need to submit, contact the Graduate Administrator in the academic unit to which you are applying.

I don’t see my exact degree or field of study listed on the online application. What do I do?

You should select the most appropriate option available from the list provided.

The system is asking me to enter an English-language proficiency test score but I don’t have one. What do I do?

Nothing. The system will provide you with a warning that you have not entered test scores. You will still be able to submit your online application without these test scores.

Application Fees

Who do I send my application fee to?

The application fee is paid to the Ontario Universities Application Centre (OUAC) by Visa, MasterCard, American Express or online banking (through Canadian banks only).

Please note that Carleton University cannot accept application fee payments.

If you are an international student, you are also able to make your application fee payment through Western Union Business Solutions – GlobalPay for Students. This option allows you to pay the Canadian dollar fees in the currency of your choice and provides you with a simple and secure way of initiating a payment electronically.

For more information regarding application fee methods of payment, please visit the OUAC website.

How long will it take to process my application fee?

It will depend on which method of payment you chose to pay your application fee. Once your fee payment has been processed, you will receive an email within 1 – 3 business days with further instructions on how to complete your application package via Carleton Central.

What is the conversion of the $100.00 CDN application fee to other currencies?

To determine the most current exchange rate, visit the Bank of Canada currency exchange rate calculator. The application fee must be paid in Canadian dollars.

Can my friend or family member pay my application fee?

Yes. Anyone can pay the application fee on your behalf. If they wish to pay using a credit card, they must provide you with their card information at the time of application. If they are paying on your behalf using a Cheque or Money Order, a copy of the Application Remittance Payment form must be sent with the payment which will be generated once your application is complete and the method of payment is selected.

After Submitting Your Online Application

I have paid my application fee and completed the online application form. Now what?

Wait. Once your application fee is processed, you will be sent an email from graduate_studies@carleton.ca within 1 – 3 business days which will include your 9 digit (10XXXXXXX) Carleton User ID number and further instructions on how to proceed with your application.

Is the IT number I was given before submitting my online application the same as the Carleton User ID?

No. The IT number is only valid for processing of your online application. Your Carleton User ID is 9 digits in the format of 10XXXXXXX and will be sent to you by email from graduate_studies@carleton.ca. You may wish to monitor your spam/junk folders for this email. You can expect to receive an email within 1-3 business days from the time your application fee has been processed.

I have not yet received an email with my Carleton User ID and instructions on uploading my required documents. What do I do?

Wait. Once your fee payment has been processed, you will receive an email within 1 – 3 business days with further instructions on how to complete your application package via Carleton Central. Please be sure to check your junk mail or spam folders for this email.

In the meantime, ensure that your email is set to accept correspondence from graduate_studies@carleton.ca and that our email has not been moved to your junk or spam folder. Once you have your Carleton User ID, please be sure to include it in ALL correspondence.

What do I do if I need to update my application information after I have submitted it online?

Contact graduate_studies@carleton.ca  to make any updates to your application information after you have submitted the online application. You may be required to submit additional documentation.

To whom do I send my required documents and supplementary forms?

All required documents must be uploaded in Carleton Central as described on our Required Documents website. Failure to do so will delay the processing of your application.

For a listing of all required supplementary forms and documents for the program to which you are applying, visit the Supplementary Forms section of your online application.

How long do I have to collect all of my required documents and supplementary forms and submit them to Carleton?

You have until the application deadline to submit all of your Required Documents. Required Documents may be submitted at any time, however, applicants who submit these documents early with their application may increase their chances of securing financial support for their graduate studies.

Uploading Documents

When can I upload my required documents?

You can upload your required documents in Carleton Central once you receive an email from Carleton which contains your 9-digit Carleton User ID number (10XXXXXXX).  The email will be sent to you within 1-3 business days from the time your application fee payment has been processed.

How do I know which documents to upload?

When you access Carleton Central, you will be advised of all documents that are required to be uploaded for your particular program. Specific forms are available as Supplementary Forms in your online application. It is your responsibility to ensure that all uploaded documents can be read by an assessor.

My documents won’t upload. I am receiving an error when I try to upload my documents. What do I do?

We recommend using Internet Explorer version 7 or 8 when trying to upload your documents. Please also ensure that your documents are less than 2 MB in size and are in [modal url=http://graduate.carleton.ca/apply-online/required-documents/pdf/?window=truePDF[/modal format.

What can I do if the document I am trying to upload is too big?

The system only allows applicants to upload a file that is less than 2 MB in size. If you have scanned your documents, you can decrease the file size by changing the resolution settings on your scanner and scanning your document in black and white rather than colour.

How many documents am I allowed to upload of the same document type?

You are allowed to upload a maximum of 3 documents of the same document type. For Transcripts only, you are able to upload a total of 5 documents.  Please note that each document type should be uploaded as one complete file and may contain multiple pages. For transcripts, you should submit one complete document per degree and per institution.

I have two or more degrees from a single post-secondary institution. How do I scan (upload) these transcripts?

Only one [modal url=http://graduate.carleton.ca/apply-online/required-documents/pdf/?window=truePDF[/modal file per institution should be uploaded (if you have completed more than one degree at the same institution, all transcripts/pages must be scanned as a single document). The maximum file size is 2 MB.

Can I replace/update my previously submitted document?

You are allowed to upload a maximum of 3 [modal url=http://graduate.carleton.ca/apply-online/required-documents/pdf/?window=truePDF[/modal documents per document type in Carleton Central (except for transcripts of which you are allowed to upload a maximum of 5) which are date stamped at the time of the upload. The academic unit will review the most recent document.

Where do I find the Preference Form or other required forms?

You can obtain these forms from the “Supplementary Forms” section of the log in website.

Can I submit additional materials that are not indicated as required by the academic unit?

No. Carleton will only accept application materials as indicated by the academic unit in order to assess an application. Additional materials are not necessary.

Should I mail in hard copies of my required documents?

No. You must upload your required documents as described on the Required Documents website. Failure to do so will delay the processing of your application.

Official documents (e.g. final transcripts) must only be mailed in after you receive an Offer of Admission from Carleton University in order to satisfy a condition.

I have uploaded all of my materials. Now what?

Wait. Once your materials have been uploaded and your references have been received, your application is complete. There is no final submission process required. Please note that admission decisions are made by the academic department and are viewable by you in Carleton Central.

Referees / Letters of Reference

Can I submit a referee from my employer?

Maybe. A referee is typically a faculty member with whom you have studied and is able to assess your potential for graduate level study and research. References from non-academic supervisors, such as your place of employment, may be accepted in certain cases i.e. professional references or for professional programs. We recommend providing an academic referee with your application.

My referees said they submitted their online reference, but I don’t see it in Carleton Central. What do I do?

Wait. It could take up to 2 business days before being displayed in Carleton Central.

How do I change a referee?

You can not. Once you have submitted your online application containing email addresses for your referees, you cannot change that information. You may, however, add a referee to your application by completing the Add a Referee form. You must have your Carleton User ID (10XXXXXXX) to submit this form.

How do I add a referee to my application?

Requesting additional referees beyond what is required for the program to which you are applying will not benefit your application. However, if for reasons beyond your control you would like to add a new referee, please complete the Add a Referee form. You must have your Carleton User ID (10XXXXXXX) to submit this form.

My referee(s) have not received an email from Carleton. What can I do?

Ask your referee(s) to check their spam or junk mail folders. The email is sent from graduate_studies@carleton.ca with the subject line “Carleton Referee for Admission”. If you would like the email resent to your referee(s) you can contact the department to which you have applied. You should ensure you include your Carleton User ID (10XXXXXXX) as well as the email address of your referee.

I have submitted an incorrect email address for one of my referees or they have changed their email address. How do I correct this?

Send an email to graduate_studies@carleton.ca with the following information:
Subject Line: Change of Referee Email Address
Carleton User ID (as sent to you via email from Carleton):
Program:
Term to which you have applied:
Referee Name:
Old Referee Email Address:
New Referee Email Address:

Note: If you do not have your Carleton User ID yet, please wait until you receive it before making this type of request.

Can I submit a paper copy of my reference letter?

No. Referees are automatically sent an email requesting that they complete an online reference form. Paper copies of reference letters are not accepted. Referees are encouraged to send an email to graduate_studies@carleton.ca directly if they are experiencing difficulty or have problems with this process.

International Students

I am an international applicant. Can you review my documents before I apply?

No. In order to evaluate your admissibility to Carleton we must receive your completed application.  However, you can visit our International Requirements website to determine your eligibility to submit an application.

I am an international applicant and the language of instruction at my post-secondary institution was/is English. Do I have to take a language test?

Maybe. Applicants who provide transcripts to indicate that they have studied for the last three years (full-time, non-ESL) in a university in Canada, the United States, the United Kingdom or any other country in which the primary language is English, and where the language of instruction in the relevant educational institution was exclusively English can meet our English-language requirements. Letters from your universities stating the medium of instruction is English are not, in and of themselves, acceptable. For more information, please review the English language proficiency requirements.

I have not yet taken my language test but I know that I will have to. How do I declare this on my application?

If you do not currently have language test scores, but intend to write a test at a later date, you should notify the academic unit to which you are applying.

I am being required to upload a Language Proficiency test score, but I already meet your requirements. What should I do?

If you have studied for the last three years (full-time, non-ESL) in a university in Canada, the United States, the United Kingdom or any other country in which the primary language is English and where the language of instruction in the relevant educational institution was exclusively English, you need to complete the Confirmation of Language Proficiency form. You must then save and upload it with your required documents in Carleton Central as Document Type: Language Proficiency.

I am an international applicant and have been offered admission to Carleton University, but need a specific letter from Carleton for Citizenship and Immigration Canada for my study permit application. Where can I get this letter?

You can access this letter in Carleton Central which is indicated as “Letter for International Students”. It contains the information required by Citizenship and Immigration Canada (CIC) for your study permit application. This should be submitted along with your Offer of Admission and Statement of Standing on Admission.

Reviewing the Status of Your Application

How do I check the status of my application?

You can review the status of your application in Carleton Central using the Graduate Admissions link, or contact the Graduate Administrator in the academic unit to which you have applied.

What does “Preliminary Review Required” mean?

Preliminary Review Required refers to an application at the beginning of the assessment process. As your application is processed, this status will be updated. You can keep checking Carleton Central for up-to-date information concerning your application. You can view a listing of definitions of the various application status updates on the application status page.

I have checked Carleton Central, but I do not understand the admission status. Where can I find out what this means?

You can view a listing of definitions of the various application status updates on the application status page.

How long does it take to process my application?

After you have submitted your application, the application fee, and the required documents, the academic unit can begin to review your application.  The timeframe for processing applications can be different for each program. Decisions may be made on a rolling basis and may be made after the application deadline. You can review the status of your application in Carleton Central or contact the Graduate Administrator in the appropriate academic unit.

How will I be notified about an admission decision?

As soon as a decision is made on your application, you will receive an email notification. The email will come from noreply@connect.carleton.ca. You should ensure that your email is set to accept correspondence from noreply@connect.carleton.ca and check your junk or spam folder.

When will I find out if I've been admitted?

You will receive an email notification of a decision being made on your application. You can view the decision in Carleton Central. You can also review the status of your application in Carleton Central or contact the Graduate Administrator in the appropriate academic unit.

I have been offered admission to Carleton. What do I do now?

Congratulations! Please either accept or decline your offer of admission in Carleton Central. You will be able to view your official Offer of Admission letter and Statement of Standing on Admission in Carleton Central a before you accept/decline. You should also read and understand the Terms and Conditions of Admission and Funding prior to accepting an Offer of Admission.

Note: Carleton University issues an electronic Offer of Admission and does not send a paper copy by mail.

How do I meet the condition(s) of my Offer of Admission?

After you receive an Offer of Admission, you will be required to mail official documents as indicated on your Offer of Admission to FGPA. After FGPA receives your official documents, the academic unit to which you have applied can submit a revised offer of admission without conditions.

It is your responsibility to ensure that the conditions on your Offer of Admission have been met. You will not be able to register for courses until these conditions have been satisfied.

Note: Official transcript(s) must be mailed directly to Carleton from your home institution in a sealed university envelope from the office issuing the transcript(s). Official transcript(s) must indicate that your degree has been conferred.

I have been denied admission to Carleton and would like further information. Who do I contact?

In most cases, it can be hard to provide specific reasons regarding a denied admission decision as a large number of factors are taken int account. However, you can contact the academic unit to which you have applied for more information.

Note: Generally, departments do not accept appeals and decisions cannot be overturned.